| Type | Public |
|---|---|
| Traded as | NYSE: CVG |
| Industry | Customer Management Information Management Outsourcing Consulting Professional Services |
| Founded | 1998 |
| Headquarters | Cincinnati, Ohio, United States |
| Number of locations | 68 |
| Key people | Jeffrey Fox (President/CEO) Earl C. Shanks (CFO) Julia A. Houston (General Counsel/Corporate Secretary) |
| Products | Infinys Rating and Billing (IRB), Dynamic Decisioning Solution (DDS), ICOMS, etc. |
| Revenue | 2.2 billion USD (2010) |
| Net income | 53.2 million USD (2010) |
| Employees | ~70,000 (2010) |
| Website | http://www.convergys.com/ |
Convergys Corporation (NYSE: CVG) is a corporation based in Cincinnati, Ohio, that provides solutions in customer management and information management. Customer management solutions include agent assisted, self-service and software-driven care solutions tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system (BSS) solutions and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers.
The business has approximately 70,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Costa Rica, South America, Europe, the Middle East, Africa, and Asia.
The company grew from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO in 1998 made it a fully independent company. Since then, Convergys' headquarters in Cincinnati, Ohio, has acquired numerous companies.
Convergys sold its Human Resources Management line of business to NorthgateArinso in 2010.